PHYSIOTHERAPY FAQ

A physiotherapist is a healthcare professional who helps patients regain movement and function after an injury, illness or disability. Physiotherapists use a variety of techniques, including exercises, massages, and electrical stimulation, to help their patients recover. Physiotherapists offer their services to people of all ages, helping them to manage their pain.

Many people require physiotherapy after suffering from sports injuries, musculoskeletal conditions, or chronic health issues. Physiotherapy can be used to treat a wide range of conditions, including joint injuries, back pain, arthritis pain, headaches and migraines, and muscle strains with massage, joint manipulation, and other methods that don’t require medication or surgery.

Physiotherapy and physical therapy are two different fields of healthcare. Both physiotherapists and physical therapists work with patients to improve their physical health and well-being. However, there are some key differences between the two professions.

Physiotherapists focus on helping patients recover from injuries and illnesses. They use a variety of techniques, including exercises, massages, and electrical stimulation, to help patients regain strength and mobility. Physical therapists, on the other hand, focus on preventing injuries and improving patients’ overall fitness levels. They work with patients to develop customized exercise programs and teach them how to properly use exercise equipment.

Many people find it beneficial to see a physiotherapist as treatments are incredibly effective. A physiotherapist can help you recover from an injury, ease pain, and improve your mobility. Physiotherapy can also help prevent injuries from occurring in the first place. Or, if you are dealing with pain, a physiotherapist can help you find relief. They will work with you to create a treatment plan that includes exercises, stretches, and other techniques to help ease your pain.

Patients usually see their physiotherapist for a longer period of time. Appointments with physiotherapists vary from patient to patient and depend on the extent of the injury or pain. Some patients may see a physiotherapist once or twice a week, while others may see their physiotherapist every three to four weeks. The recommended time you will see your physiotherapist will be discussed upon your visit to the clinic, where physiotherapists can assess your injuries/pain.

Physiotherapy can effectively treat lower back pain. A therapy technique that may be used is massage as well as joint mobilisation and manipulations. If you have been suffering from lower back pain for more than a few days, we recommend you see a physiotherapist as prolonging the appointment may exaggerate pain.

Physiotherapy is an effective method for treating patients suffering from headaches and migraines. Some physiotherapy techniques like massage, manipulation, and posture correction can help patients experiencing regular headaches.

A referral is not needed to see a physiotherapist since we are first contact practitioners. However, if you are seeking treatment for any injury which is a Worker’s Compensation Claim, after a Motor Vehicle Accident or if you wish to be treated under the Medicare EPC program, you do need a GP referral.

Yes, if you have Physiotherapy and Speech Therapy cover on your Private Health, you should be able to receive a rebate on our services ( includes clinical pilates and group classes run by physios). Please remember that rebates and services covered vary between insurers and policies. We recommend that you check with your insurer to find out how much you exactly get back.

Physio and Speech Therapy can be covered by Medicare but you need a referral from your GP under the Medicare Enhanced Primary Care Program. You may be eligible for up to 5 allied health visits a year covered by Medicare.

Yes, our clinic has direct rebate facilities (HICAPS).

The clinic accepts cash, VISA and Mastercard. We request payment at the time of each visit.

We understand that plans can change or urgent situations arise. If you need to cancel an appointment , please give us 24 hours notice.

Your time with your therapist has been scheduled especially for you. Any cancellations with less than 24 hours notice may result in charges.

For late arrivals, we are pleased to offer you the remaining time on your scheduled visit. However, your appointment will end at your allotted time as to not extend into the next patient’s schedule.

Bowen Hills – There are 7 free onsite parking spaces available to the clinic. There are also ample street parking on Hurworth street, Jeays street and Mayne road- these are only a few minutes walk from the clinic.

Fortitude Valley Metro – Free 1 hour parking at Valley Metro secure parking for Refine Physio patients, bring ticket to get validated.

Yes, to find out how much a concession consultation will cost, contact our clinic at (07) 3189 1330.

Generally you should wear something loose fitting, as your physio should be able to see the affected area to treat it effectively.

Yes, if you have any referral, scans or any important information related to your injury.