FAQ

A referral is not needed to see a physiotherapist since we are first contact practitioners. However, if you are seeking treatment for any injury which is a Worker’s Compensation Claim, after a Motor Vehicle Accident or if you wish to be treated under the Medicare EPC program, you do need a GP referral.

Yes, if you have Physiotherapy and Speech Therapy cover on your Private Health, you should be able to receive a rebate on our services ( includes clinical pilates and group classes run by physios). Please remember that rebates and services covered vary between insurers and policies. We recommend that you check with your insurer to find out how much you exactly get back.

Physio and Speech Therapy can be covered by Medicare but you need a referral from your GP under the Medicare Enhanced Primary Care Program. You may be eligible for up to 5 allied health visits a year covered by Medicare.

Yes, our clinic has direct rebate facilities (HICAPS).

The clinic accepts cash, VISA and Mastercard. We request payment at the time of each visit.

We understand that plans can change or urgent situations arise. If you need to cancel an appointment , please give us 24 hours notice.

Your time with your therapist has been scheduled especially for you. Any cancellations with less than 24 hours notice may result in charges.

For late arrivals, we are pleased to offer you the remaining time on your scheduled visit. However, your appointment will end at your allotted time as to not extend into the next patient’s schedule.

Bowen Hills – There are 7 free onsite parking spaces available to the clinic. There are also ample street parking on Hurworth street, Jeays street and Mayne road- these are only a few minutes walk from the clinic.

Fortitude Valley Metro – Free 1 hour parking at Valley Metro secure parking for Refine Physio patients, bring ticket to get validated.

Yes, to find out how much a concession consultation will cost, contact our clinic at (07) 3189 1330.

Generally you should wear something loose fitting, as your physio should be able to see the affected area to treat it effectively.

Yes, if you have any referral, scans or any important information related to your injury.