FAQ
Is a Referral Needed For Physiotherapy?
A referral is not needed to see a physiotherapist since we are first contact practitioners. However, if you are seeking treatment for any injury which is a Worker’s Compensation Claim, after a Motor Vehicle Accident or if you wish to be treated under the Medicare EPC program, you do need a GP referral.
Can I Claim My Private Health on Physiotherapy and Speech Therapy Treatments?
Yes, if you have Physiotherapy and Speech Therapy cover on your Private Health, you should be able to receive a rebate on our services ( includes clinical pilates and group classes run by physios). Please remember that rebates and services covered vary between insurers and policies. We recommend that you check with your insurer to find out how much you exactly get back.
Is Physio And Speech Therapy Covered Under Medicare?
Physio and Speech Therapy can be covered by Medicare but you need a referral from your GP under the Medicare Enhanced Primary Care Program. You may be eligible for up to 5 allied health visits a year covered by Medicare.
Can I Claim My Private Health Directly At The Clinic?
Yes, our clinic has direct rebate facilities (HICAPS).
What Are My Payment Options?
The clinic accepts cash, VISA and Mastercard. We request payment at the time of each visit.
Can I Cancel An Appointment?
We understand that plans can change or urgent situations arise. If you need to cancel an appointment , please give us 24 hours notice.
Your time with your therapist has been scheduled especially for you. Any cancellations with less than 24 hours notice may result in charges.
For late arrivals, we are pleased to offer you the remaining time on your scheduled visit. However, your appointment will end at your allotted time as to not extend into the next patient’s schedule.
Is There Parking at the Premise?
There are 7 free onsite parking spaces available to the clinic. There are also ample street parking on Hurworth street, Jeays street and Mayne road- these are only a few minutes walk from the clinic.
Are There Discounts For Concession Holders?
Yes, to find out how much a concession consultation will cost, contact our clinic at (07) 3189 1330.
What Should I Wear To My Sessions?
Generally you should wear something loose fitting, as your physio should be able to see the affected area to treat it effectively.
Should I Bring Anything To My Session?
Yes, if you have any referral, scans or any important information related to your injury.
If you have any further questions that aren’t answered here, call us at (07)3216 1330 and our friendly staff can help you out!
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Brisbane Top-Rated Physiotherapy and Speech Therapy
Refine Physiotherapy & Pilates Clinic
22 Campbell St, Bowen Hills QLD 4006
Free parking on site.
Refine Home Health (mobile)
Available Brisbane-wide
We come to you!
*Refine Physio Clinic services surburbs of Bowen Hills, Fortitude Valley, Windsor, Newstead, Albion, Clayfield, Teneriffe, Spring Hill, Herston, Hamilton and more.